B2B3PL

Privacy Notice

Last Updated: July 5, 2024

This Privacy Notice (“Privacy Notice”) describes how Broker to Broker LLC (“we,” “us” or “our”) collects, uses, discloses, and applies the information collected when you use or access the services provided by us and tells you about your privacy rights and how the law protects you.

The provision of an online and mobile software platform (the “Platform”) allowing for various stakeholders to be connected to allow for the transportation of cargo (collectively the “Services”). Information we collected may include personal information as defined by global privacy We use Your Personal data to provide and improve the Service including, but not limited to, laws and other relevant personally identifiable information relating to you (collectively “Information”).

Your Consent

By engaging with our Services and your continued use of them, you are agreeing to this Privacy Notice. Please read the following carefully to understand how we collect, use, and maintain your Information. In addition, it describes your choices for use, access, and correction of your Information. If you do not agree, please do not use our Services.

When we collect Information about you, we will first obtain your permission to do so, if and as required by applicable law. However, by using the Services you agree that this notice governs our collection, use, and disclosure of your Information in connection with the Services. If you do not agree to be bound by this notice, you will need to stop using the Services.

Changes to this Notice

We may change this Privacy Notice from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. We encourage you to review our Privacy Notice whenever you use our Services to stay informed of ways you can protect your privacy.

What Information We Collect

We collect Information about you from various sources and methods. You may choose to submit Information to us, via our website, in connection with the use of the Platform, services or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We also may obtain Information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of Information we may collect, including but not limited to:

Usage Information: We monitor user activity in connection with our Services and may collect Information about the applications and features you use, websites you visit, as well as how you engage with our Services.
Log Information: We retain Information about you when you access and use our applications which includes the Platform. This Information can include the following: IP address, timestamps, browser Information, Internet Service Provider “ISP”, Web Pages visited, and URL of the Web Page you visited before navigating to our web pages.
Device Information: We collect Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, mobile device and mobile app identifiers, and mobile network Information.
Individual and Business Contact Information: We obtain Information to create a profile for you with Information such as name, email address, phone, company name (if applicable), and physical address, etc.
Shipment Information: If you are engaging with the Services, we will collect certain details about transactions you engage with us, cargo Information, Information related to parties who may be involved with the transaction (such as shippers, carriers, drivers, etc.) and any other applicable Information about the shipment or the transaction.
Location Information: Providing the Services may require the collection of precise location Information. When you access our Services (via the Platform or otherwise) we may ask for permission to access your precise location. You may deny or revoke your permission at any time but doing so may affect your ability to utilize all features of our Services.
Crash or Error Information: If the application through which you access our Services crashes or returns an error, we may collect data to determine the cause of the error using first or third-party services. The crash or error Information collected may include the following: Device Internet Protocol (“IP”) address, device name, operating system version, application configurations(s), the time and date, and other statistics.
Visual Information: For security purposes, we may utilize video or other electronic, digital, or wireless surveillance systems or devices (such as CCTV) at the entrance of our premises to record your data if you visit our premises.
Information From Other Sources: We may also obtain Information from other sources and combine that with Information we collect from you directly. These third parties include, but are not limited to, partners, verification services (for instance, to confirm your insurance or regulatory compliance status), credit agencies and bureaus, and publicly available sources.

How We Use Your Information

We may use the Information collected for the limited purpose of providing the Services and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent either directly or by engaging in the relevant transaction.

We may use the information we obtain about you to:

provide you with a personalized experience when you use our website or applications.
provide you, if you are a client, with effective customer service.
provide the information, products and services you request.
provide our customers and carriers with shipment Information such as location.
contact you with special offers and other Information we believe will be of interest to you.
contact you with information and notices related to your use of our products and services, including our website.
invite you to participate in surveys and provide feedback to us.
better understand your needs and interests.
publish research and analysis of i) trade, trade patterns, and ramifications of trade and trade patterns; ii) supply chain trends, supply chain patterns, and ramifications of supply chain trends and patterns; iii) the economic impact related to the same; and (iv) other issues generally related in any way to all aspects of the transportation industry worldwide.
improve our products and services and develop new products and services.
improve our marketing and promotional efforts.
improve the content, functionality and usability of our website or applications.
enforce any applicable terms of use.
promote security.
detect, protect against and prevent fraud, claims and other liabilities, and manage corporate risk exposure.
support disaster recovery.
meet our internal and external audit obligations.
comply with our legal and regulatory obligations, including with your privacy requests, and
for any other purpose for which we provide notice at the time of collection.

Sharing with Other Users of the Platform

Depending on how you use the Platform, we may share information about you with other users of the Platform. Users of the Platform include, but may not be limited to:

Shippers: Those who submit requests for transportation of Cargo.
Carriers: Companies that can accept requests for transportation and assign Drivers to fulfill them.
Drivers: Those who fulfill requests to transmit cargo (may either belong to a Carrier or operate independently).
Partners.brokers: Other intermediary companies that help to facilitate that connection of the above parties to allow for the transportation of Cargo.

The Information described above (and any additional Information that may need to be shared to facilitate transactions in the Platform) is shared only upon the direct request by you to engage with other parties on the Platform or to participate in any relevant transaction.

Information We Share or Sell

We do not sell or otherwise disclose Information we collect about you, except as necessary to provide you the Services and/or as described herein or otherwise disclosed to you at the time the data is collected. Information shared with third parties in accordance with this Privacy Notice includes some or all of the Information we collect, as described and listed in this Privacy Notice. Information may be shared in the following ways and circumstances:

Shared with Your Consent or at your direction: We may share Information with other third parties with the consent of the individual to whom the Information pertains or upon such individual’s direction.
Information shared upon request: We share Information to perform activities that you request including where necessary to perform the Services as requested by you.
Service Providers: We may share your Information with third-party vendors that perform tasks on our behalf and under our instruction. These third-party vendors may use your Information only in connection with the services they perform on our behalf, and they are bound to protect your Information in a manner consistent with our own policies and practices.
Partner Features: You may choose to use certain features on our website or applications (including the Platform) for which we partner with other entities. These features, which may include social networking and geographic location tools, are operated by third parties that are not affiliated with us. These third parties may use Information in accordance with their own privacy policies. On sites or applications on which these features are offered, the relevant third parties are identified. We strongly suggest you review the third parties' privacy policies if you use the relevant features.
Legal Disclosures: We may also disclose Information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We will attempt to notify users about legal demands for their Information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority.
Fraud Prevention or InvestigationWe may also disclose Information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our websites' terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

Change of Control

We also reserve the right to transfer Information about you to a successor organization if we transfer the ownership or operation of the Services to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use Information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your Information with any inquiries concerning the processing of that Information.

Security

We take security seriously and has implemented administrative, physical, and technological measures to protect your Information from unauthorized access, loss, misuse, disclosure, alteration and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to loads@btob3pl.com

Policy Regarding Children

The Services are directed to individuals at the age of 18 and over. We do not knowingly collect Information from individuals under the age of 18 (“Children”). If we become aware of individuals who have provided us with Information and are under the age of 18, we will take steps to deactivate the account and delete the Information. If you become aware of Information from individuals under the age of 18 which has been provided to us, please contact us at loads@btob3pl.com

Your Privacy Rights

You have the following rights regarding the Information we maintain about you. We may ask you for additional information to verify your identity in order to process your request. If at any time you wish to exercise your rights, please reach out to loads@btob3pl.com or call (615) 287-2775:

Submitting Information: You may refrain from submitting Information directly to us, although doing so may impact our ability to provide the products, services, and information you request and/or affect your ability to use Services.
Information and access: You can request to see which Information we process from you. We can inform you on how and why we process this data unless restricted by law, or if we are unable to verify your identity.
Rectification/correction: You may request to update or correct the Information we maintain for you.
Right to be forgotten/request deletion: You may request deletion of your Information. We may ask you for additional information to verify your identity and will process your request subject to and in accordance with law.
Restriction: You may request the limitation on the processing of your Information.
Restricting Cookies: You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.
Transferability/portability: You may request to transfer your Information in a portable format.
Objection: You may remove your consent for the processing of your Information.

We will not discriminate against you for exercising your rights. However, these rights are not absolute. We may deny requests as permitted by law, such as requests which risk the privacy of others or are unreasonable or repetitive, or requests that would require disproportionate effort or when we are not able to verify your identity.

If you wish to contact us through an authorized agent, we may request evidence that you have provided such agent with power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Information Retention

We will retain your Information for the period necessary to fulfill the purposes for which it has been collected or as required or permitted by law (purposes are described in the "Use of Your Information" section above). We will retain Information required to comply with privacy requests, manage active accounts, and to resolve disputes or enforce agreements. We will retain Information we process on behalf of our clients as directed by them. We may also retain copies of your Information for disaster recovery purposes.

Residents of California

This Notice applies also to California residents. This Privacy Notice lists the categories of Information that we collect and disclose for a business purpose, and which include sensitive personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We do not “sell” or "share" (as defined in the CCPA) Information to third parties or otherwise provide Information to third parties for their direct marketing purposes. To exercise your rights under the California law (outlined in the “Your Privacy Rights” section of this Privacy Notice), please contact us by emailing loads@btob3pl.com or calling (615) 287-2775.

Please note that we do not honor opt-out preference signals to opt-out of sale or sharing since we do not sell or share your Information.

Contact Information

For any questions about this Privacy Notice or if you wish to exercise your rights under the access principle to correct, amend, and delete Information, you can address loads@btob3pl.com or call (615) 287-2775, or to our mailing address: